Back Office IP/Datacom engineer
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Employer: Connectalents
Career Level: Senior
Country: Egypt
Salary: Confidential
Job Type: Full Time
Education Level: Bachelor Degree
Location: Giza
Experience: 3 Years
Job Functions:
Job Skills:
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Job Description
- Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
- Fault management on all NEs and follow-up with support in case of escalated cases.
- Node Health Checks, Node backups, Node Inventory
- Analysis of Network performance issues
- Implement network changes as per the CR process
- Support new Network node integrations and Acceptance.
- Ensure current license and software versions suit the present network requirement.
- Able to verify and execute the plan provided by the planning team.
- Capacity management and reporting in case of possible breach in capacity.
- Liaise with 3rd Party Suppliers / Vendors to resolve the Faults / Problems needing vendor support.
- Validating and maintaining the Known Error Database (KEDB) for IP/Datacom Nodes.
- Identify the root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that the Customer identifies as requiring Root Cause Analysis (RCA).
- Available on Call, standby as per Engineer Roster to support fixing network issues -
Job Requirements
- Engineering Graduate
- Relevant experience in network operation and maintenance, NOC/GNOC operations experience will be an added advantage.
- Advanced understanding of IP /MPLS technologies used in Telecom networks is a must.
- Cisco/Juniper certification will be added to the profile.
- Operation-maintenance, troubleshooting and configuration of Huawei routers & and switches installed in the network.
- Hand-on experience in doing Software Upgrades remotely of Huawei NEs
- Good understanding of MPLS, Network design principles and performance monitoring
- Good understanding of BGP, ISIS, and OSPF Network design principles
- Knowledge of various processes used in Network Operations will be an added advantage
- Analytical skills like logical thinking, problem-solving & and handling assignments are mandatory.
- Excel, report generation, trend and analysis are mandatory.
- Fluency in English Language oral and written communication skills are a must.
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Job Description