Customer Service Manager
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Employer:
Connectalents
Career Level:
Experienced (Manager)
Country:
Egypt
Salary:
Confidential
Job Type:
Full Time
Education Level:
Bachelor Degree
Location:
Nozha
Experience:
5 Years
Job Functions:
Job Skills:
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Job Description
Connectalents is currently hiring a Customer Service Manager for one of the largest and best-equipped processing, filling and packing plants in the Middle East.
Job description:
- Review and evaluate costing for all quotations, tenders, sales contracts, and ensure that data is aligned in both sales orders and purchase requests.
- Assist all customers for efficient usage of all product applications.
- Coordinate directly with customers regarding orders, quotations and provide feedback on order shipping status (ETD) Estimated time of departure and (ETA) Estimated time of arrival.
- Receive customer complaints and follow up on preventive actions taken to communicate to customers.
- Review all credit and debit notes with its rout cause and make sure that all needed documents are available to be sent to the Finance Department.
- Maintain and update customers' database, contracts, and orders on SAP system.
- Follow up with the production unit regarding orders readiness and logistics for shipping requirements.
- Prepare weekly and monthly reports related to orders with its contribution and support the Commercial Department with all needed export reports and analysis required.
- Plan export sales plans then submit it on SAP system for production and finance forecasting and business plan and follow up to ensure compliance.
- Analyze all market sales indicators and plan all required resources for same and try compliance to all time frames -
Job Requirements
- A bachelor degree in relevant in a relevant discipline preferably Economics/Business Administration
- +5 years of experience in customer service and sales preferably in a manufacturing environment
- Excellent command of English
- Good interpersonal and communication skills
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